Provider

By Laura Lovett May 17, 2019
Listening has always been a critical component to medicine. Increasingly the healthcare world is seeing the value in listening to patients’ stories and helping these narratives drive hospital transformation.  “Patient stories provide rich, qualitative data, and context to the critical texture, which is how are we doing in delivering great patient care and a great patient experience,” Lee Chen Ee...
By Jonah Comstock May 17, 2019
Patient experience begins well before a patient gets to the hospital. And if a patient’s experience trying to schedule an appointment isn’t a positive one, they may not make it there at all. At the Cleveland Clinic Patient Experience Summit this week, Karen Applebaum, executive director of enterprise access operations and technology at Providence St. Joseph Health system, spoke about how her...

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By Laura Lovett May 16, 2019
Without codesign some of the best technologies can be ineffective, or at least not meet their full potential, according Clifford Goldsmith, chief medical officer and national director of US providers at Microsoft Health and Life Sciences.  During the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, put on in partnership with HIMSS, Goldsmith gave the example of wearables. More...
By Dave Muoio May 16, 2019
Gozio Health, maker of a mobile wayfinding and patient engagement platform for healthcare systems, has signed onto a strategic alliance with AT&T that will scale its service to more hospitals nationwide. To help patients navigate large or complex medical campuses, Gozio deploys an automated robot to traverse the halls and begin constructing a digital map of the facility. From there, the...
By Dave Muoio May 15, 2019
Aidoc, an Israeli provider of artificial intelligence products for radiologists, announced today that it has received FDA clearance for a tool that identifies potential cases of pulmonary embolism — a blockage in one of the lung’s pulmonary arteries — for expert review. “We chose to focus on this product because these are patients who might not necessarily have clear symptoms of pulmonary...
By Laura Lovett May 15, 2019
Digitizing medicine has become a priority all over the world. Driven by needs, budget and priorities, each country and region takes its own approach to integrating these tools.   “Our national agenda is very much digitizing everything. Even if you want to renew your driver’s license you cannot do that at a desk,” Dana Kassissieh, senior director for governance and patient experience at Cleveland...
By Jonah Comstock May 14, 2019
The American Medical Association has always had an interesting relationship with digital health, vacillating between gadfly and cheerleader as it seeks to fulfill its role as the voice of physicians in industry conversations. At the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, an event held in Cleveland this week and organized in conjunction with HIMSS, AMA Board Chair Dr....

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By Laura Lovett May 14, 2019
Patients are becoming savvier consumers of healthcare. Like in other industries, technology is raising the convenience standards of the industry, but the patient journey has its own set of unique challenges, Cleveland Clinic executives said during this week's Patient Experience: Empathy and Innovation Summit.  “Healthcare can learn a lot from other industries. The vulnerability that our patients...
By Dave Muoio May 13, 2019
Kibbutz Shefayim, Israel-based deep learning startup Zebra Medical Vision announced yesterday that it has received an 510(k) clearance for an artificial intelligence tool that can read medical imaging to identify potential cases of pneumothorax — a build-up of gas between a lung and the chest wall. The HealthPNX product scans a chest X-ray or digital radiography scan for signs of the condition,...
By Laura Lovett May 13, 2019
Miscommunication and misinterpretation have long plagued text and email messaging. But when it comes to healthcare communication the stakes are high. Balancing efficiency and empathy in text communications can be a difficult task for medical teams.  “There are many ways in which we communicate digitally,” Dr. Richard Frankel, of the Indiana University School of Medicine, said this morning during...
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