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By HIMSS TV May 17, 2019
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.
By HIMSS TV May 17, 2019
Babyforyou.net.ua  Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.
By HIMSS TV May 17, 2019
Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.
By HIMSS TV May 16, 2019
Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.
By HIMSS TV May 16, 2019
Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
By HIMSS TV May 16, 2019
A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.
By HIMSS TV May 15, 2019
Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.
By HIMSS TV May 15, 2019
Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.
By HIMSS TV May 15, 2019
There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.
By HIMSS TV May 14, 2019
Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

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